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Frequently Asked Questions
Health & Safety
Ensuring the health and well-being of our employees and guests is our most important priority.
1. Are there any changes to check in or check out?
Check-in time is 4.00pm with Check-out time at 12.00pm. We will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules, however this cannot be guaranteed.
Guests should adhere to physical distancing throughout the hotel. For example, the lobby has visible “Please wait here” foot placements which are used for the check-in and check-out procedures. Other similar signage will be situated at key areas of the hotel, such as reception and certain food and beverage areas. This signage is to guide you and make you feel as comfortable as possible and if you have any doubts, please just ask a member of the Team who will be only delighted to assist you.
Other things to note include:
Sanitising stations will be provided at the main entrance of the hotel as well as various points around the property.
Reception Desk counters have a plexi-glass protection screen so as to safely interact with guests.
Each guest will receive a Welcome letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.
Elevator signage will advise that only two guests may travel per elevator.
2. Will Valet Parking & Porterage Services be Offered?
No, valet parking will not be available initially. Porters will be unable to assist with removing luggage from the car in order to comply with safety protocols and social distancing.
If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter will sanitise the handle again.
3. Do I need to wear a mask?
Appropriate PPE will be worn by some employees in adherence to any government or local regulations and guidance. Guests are not required to wear a mask. The hotel can provide an amenity bag at check-in which will contain hand sanitiser and alcohol wipes for personal use and face masks will be made available on request. Hand sanitiser dispensers will be placed at key guest and employee entrances and contact areas throughout the hotel. Dedicated employees will sanitise all public areas and staff changing rooms on a frequent basis.
4. Are there any changes to my room?
Certain items will be removed from your room such as ; notepad, pen, magazines and other room amenities.
Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc). A Microbial solution with appropriate signage will be applied to high-touch point items in bedrooms. This solution kills viruses and bacteria to touch.
Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request.
We do not operate a mini-bar service however room service will be available for the delivery of beverages and light snacks. A room service tray charge will apply ; 7.50 euro for food tray & 3.00 euro for drinks tray (per room).
Tea and coffee making facilities will be available in the room and the proper sanitisation of this facility is adhered to.
Bottled water will continue to be provided in the room for your compliments.
Stayover rooms will only be cleaned on request. Clean towels, sheets, toiletries will be available on request. This is to safeguard you, other Guests and our Team members.
5. What additional cleaning protocols are being introduced?
Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, luggage racks and flooring. A Microbial solution (with signage) will be applied to high-touch point items in bedrooms and in some public areas. The specialised film has a copper component which reduces the growth of any virus cells and is applied to heavy contact surfaces that our guests and staff use such as door handles.
6. Will there still be a buffet breakfast?
Buffet breakfasts will be limited. Orders will be taken for juice, tea/coffee, breads and a hot breakfast will be plated and served from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate sanitisation.
7. Will the restaurants and bars be open?
Yes, the restaurants and bars will be open and appropriate changes to seating will be made to accommodate social distancing. A delicious menu has been tailored to offer our Guests seasonal specials and signature dishes using the finest ingredients available.
8. Will the leisure centre be open?
Yes, our Coast Club Leisure Centre is open but with some changes. Opening hours for swimming, will be from 08:30 with last swim at 18:30 (Mon-Sun).
The use of the swimming pool must be booked in advance with slots of 45 minutes.
Opening hours for the gym, will be from 09:00 to 19:00 (Mon-Sun).
The gym must be booked in advance with slots of 45 minutes.
The steam and sauna rooms will no longer be in operation and our spa treatments will be phased in at a later date.
Our indoor jacuzzi and outdoor hot tub will be available for use but can only be shared by same house occupants at any given time.
The children’s playground will be open with strict cleaning process adhered to.
The Leisure Centre counter has a plexi-glass protection screen so as to safely interact with guests and members.
Hotel guests must change in their bedrooms prior to leisure centre usage. We request that all guests use their bedrooms for showering and changing after using the leisure centre.
Bathrobes and slippers will be available on request and will be delivered to your room. Please contact hotel reception.
Our front of house team members knows the area intimately and can advise you on what to do, where to go, safe beaches to visit, sites to see and things to do. Obviously, things have changed, however you can still enjoy this beautiful area and be captivated by its beautiful scenery and warm and friendly people.
How far is the Hotel from Galway City Centre?
We are located 10.6 kilometres from Galway City Centre which is 15 minutes by car.
The Eircode is H91 KX27
Is there a Bus Service to Galway City from the Hotel?
Bus Route 424 stops and picks up at the bus stop directly across the road from the hotel. The first bus goes to Galway Bus Station from the Hotel at 7.50 am and the last bus back to the hotel from Galway City is at 18.00 midweek and weekends at 20.20.
What beaches are nearby?
There is a great choice of beaches nearby ; Furbo Beach is 1km away, Spiddal Beach just 7 minutes drive and Silver Strand Beach just 5 minutes drive from the Hotel. Salthill Beach is 11 minutes drive from the Hotel.
How far are you from The Gaeltacht?
We’re right in it!
What are the coordinates of the Hotel?
Latitude 53,249920 Longitude -9,164000
Does the hotel have a car park?
144 lined car park space
Is there parking for Buses & Oversized Vehicles?
Yes for 3 buses, unlined
What time is check-in and checkout?
Check-in in time is 4pm and checkout time is 12 noon. We try to be flexible but unfortunately there are other guests checking in to rooms at 3 pm so for checkouts after 12 noon there is a €25 hourly charge.
Do you have family rooms in the Hotel?
Our family rooms cater for 2 adults and 2 children with a double bed, a single bed and a camp bed. We also have interconnecting rooms for larger families, please call us on 091 592108 or email us at firstname.lastname@example.org to make a booking.
Do your Family Rooms have Fridges?
We have a number of Fridges which you can reserve at the time of booking. There is a security deposit of €100 which is refunded on checkout.
Are you allowed to smoke at the Hotel?
Please note that we operate a strict non-smoking policy in the hotel. There are designated smoking and seating areas on the grounds.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Yes, we arrange for wine, Champagne, sparkling wine, chocolates and flowers to be delivered to your room.
What type of room should I book for three adults?
Either a triple with 3 single beds or inter-connecting rooms
Do you have wheelchair accessible rooms?
Yes, please contact the hotel directly to book
Does the hotel provide international adaptors?
Yes with a €10 deposit
Do you offer hairdryers in your guestrooms?
Do you provide coffee makers in your guestrooms?
Do you provide irons and ironing boards for use during my stay?
Is the hotel air-conditioned?
26 of 141 bedrooms have air-conditioning units
What is the cancellation policy?
Cancellation within 24 hours, or non-arrival, will be charged for the first nights accommodation
What time is breakfast served?
From 07:00 to 11:00 Monday-Sunday
Do you have 24-hour room service?
What times are Dinner and Bar Food available from?
Bar Food is available daily from 12 noon to 9pm. Dinner service in either or our Restaurants is from 6 pm to 9 pm.
Do you have a Kids Club?
Unfortunately, Covid-19 has stopped our Pirate Kids Club from operating. Normally it operates during School Holidays. Opening times are normally 9.00 am to 11.00 am and 5,30 pm to 9.30 pm midweek and weekends during the school holidays.
What fitness facilities do you have at the hotel?
18.5 meter indoor swimming pool, gymnasium, fitness classes
What is the Leisure Centre Opening Hours?
Monday to Friday from 6.30 am to 9.45 pm. Saturday, Sunday and Bank Holidays 7.30 am to 8.45 pm.
Do you have a Spa at the hotel?
Unfortunately because of Covid-19, our spa facilities are not operating. We do have one treatment room that provides a selection of spa treatments, when available.
Do you have a jacuzzi?
Yes, we have a jacuzzi beside the swimming pool plus an outdoor Canadian hot tub
Do you have walks?
Yes, there are pathway walks both east and west of the hotel entrance and there is a coastal walk around the hotel that meanders down to our wedding gazebo along the shoreline
Do you do weddings?
Yes, we host weddings of anything from 2 to 300 people and we are certified to host civil ceremonies
Do you do conferences?
Yes, we host conferences and meetings of all types from 2 to 450 delegates
Are there beaches nearby?
There is a stony beach onsite and the nearest sandy beach is 2 kms west of the hotel and is called Furbo Beach. Other beaches include Spiddal Beach or Tra Mor plus Tra Sailin. To the east of the hotel, Silver Strand is approximately 4kms and there are several beaches in Salthill including Blackrock Diving Tower, circa 7 kms.
What is there to see nearby?
- We are just 20 mins drive to Rossaveel port which is where you catch the ferry to the Aran Islands.
- Kylemore Abbey- 1hr 15mins
- For those that are avid hikers we are at the doorstop of plenty of beautiful hikes - Eg
- Connemara National Park- 1hr 30mins
- Diamond hill - 1hr 15 mins
- Tully Mountain- 1hr 30mins
- The Errisbeg Trail 1hr 20mins
Do you have a green policy?
Yes, we have a green policy and a sustainability promise