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Frequently Asked Questions
- In partnership with our Health, Safety and Hygiene consultants SeaChange we have developed an industry leading protocol which combined with using Hospital grade products and PPE, will assist us in protecting the safety of our guests and work colleagues.
We are committed to making your experience with us as comfortable as possible and we will continue to monitor and update these controls as new directives are introduced to ensure that our Guests, Colleagues and Local Community keep safe.
How far is the Hotel from Galway City Centre?
We are located 10.6 kilometres from Galway City Centre which is 18 minutes by car.
Is there a Bus Service to Galway City from the Hotel?
Bus Route 424 stops and picks up at the bus stop directly across the road from the hotel. The first bus goes to Galway Bus Station from the Hotel at 7.50 am and the last bus back to the hotel from Galway City is at 18.00 midweek and weekends at 20.20.
What beaches are nearby?
Choice of beaches includes Spiddal Beach just 7 minutes drive and Silver Strand Beach just 5 minutes drive from the Hotel. Salthill Beach is 11 minutes drive from the Hotel.
How far are you from The Gaeltacht?
We’re right in it!
What are the coordinates of the Hotel?
Latitude 53,249920 Longitude -9,164000
Does the hotel have a car park?
144 lined car park space
Is there parking for Buses & Oversized Vehicles?
Yes for 3 buses, unlined
What time is check-in and checkout?
Checkin in time is 3 pm and checkout time is 12 noon. We try to be flexible but unfortunately there are other guests checking in to rooms at 3 pm so for checkouts after 12 noon there is a €25 hourly charge.
Do you have family rooms in the Hotel?
Our family rooms cater for 2 adults and 2 children with a double bed, a single bed and a camp bed. We also have interconnecting rooms for larger families, please call us on 091 592108 or email us at email@example.com to make a booking.
Do your Family Rooms have Fridges?
We have a number of Fridges which you can reserve at the time of booking. There is a security deposit of €100 which is refunded on checkout.
Are you allowed to smoke at the Hotel?
Please note that we operate a strict non-smoking policy in the hotel. There are designated smoking and seating areas on the grounds.
Can I arrange for amenities or gifts to be placed in the room? What do you offer?
Yes, we offer Wine/Champagne/Chocolates/Flowers/Cakes from Bakery
What type of room should I book for three adults?
Either a triple with 3 single beds or inter-connecting rooms
Do you have wheelchair accessible rooms?
Yes, please contact the hotel directly to book
Does the hotel provide international adaptors?
Yes with a €10 deposit
Do you offer hairdryers in your guestrooms?
Do you provide coffee makers in your guestrooms?
Do you provide irons and ironing boards for use during my stay?
Is the hotel air-conditioned?
26 of 141 bedrooms have air-conditioning units
What is the cancellation policy?
Cancellation within 48 hours of arrival will incur a penalty of €50.00 per room. Cancellation within 24 hours, or non-arrival, will be charged for the first nights accommodation
What time is breakfast served?
From 07:00 to 11:00 Monday-Sunday
Do you have 24-hour room service?
What times are Dinner and Bar Food available from?
Bar Food is available daily from 12 noon to 9 pm. Dinner service in either or our Restaurants is from 6 pm to 9 pm.
Do you have a Kids Club?
Our Pirate Kids Club operates during School Holidays. Opening times are normally 9.00 am to 11.00 am and 5,30 pm to 9.30 pm midweek and weekends during the school holidays.
What fitness facilities do you have at the hotel?
18.5 meter indoor swimming pool, gymnasium, fitness classes
What is the Leisure Centre Opening Hours?
Monday to Friday from 6.30 am to 9.45 pm. Saturday, Sunday and Bank Holidays 7.30 am to 8.45 pm.
Do you have a Spa at the hotel?
We have one treatment room that provides a selection of spa treatments
Do you have a jacuzzi?
Yes, we have a jacuzzi beside the swimming pool plus an outdoor Canadian hot tub
Do you have walks?
Yes, there are pathway walks both east and west of the hotel entrance and there is a coastal walk around the hotel that meanders down to our wedding gazebo along the shoreline
Do you do weddings?
Yes, we host weddings of anything from 2 to 300 people and we are certified to host civil ceremonies
Do you do conferences?
Yes, we host conferences and meetings of all types from 2 to 450 delegates
Are there beaches nearby?
There is a stony beach onsite and the nearest sandy beach is 2 kms west of the hotel and is called Furbo Beach. Other beaches include Spiddal Beach or Tra Mor plus Tra Sailin. To the east of the hotel, Silver Strand is approximately 4kms and there are several beaches in Salthill including Blackrock Diving Tower, circa 7 kms.
What is there to see nearby?
- We are just 20 mins drive to Rossaveel port which is where you catch the ferry to the Aran Islands.
- Kylemore Abbey- 1hr 15mins
- For those that are avid hikers we are at the doorstop of plenty of beautiful hikes - Eg
- Connemara National Park- 1hr 30mins
- Diamond hill - 1hr 15 mins
- Tully Mountain- 1hr 30mins
- The Errisbeg Trail 1hr 20mins
Do you have a green policy?
Yes, we have a green policy and a sustainability promise